Refund and Returns Policy

Refund and Returns Policy

At Erikia Travel S.A.C., we are committed to providing the highest quality services. We understand that plans can change, which is why we have a fair and transparent refund policy that protects both our clients and our operations.

Cancellation Period and Refunds

All our reservations are subject to the following cancellation policy based on advance notice:

  • Cancellation more than 15 days in advance: 90% refund of the total amount paid. The remaining 10% covers non-recoverable administrative and management costs.
  • Cancellation between 8 and 14 days before the tour: 70% refund of the total amount paid.
  • Cancellation between 3 and 7 days before the tour: 50% refund of the total amount paid.
  • Cancellation less than 48 hours in advance: No refund will be issued. Operational costs have already been incurred by the company.
  • No-show: No refund applies.

Conditions for Requesting a Refund

To initiate the refund process, the client must meet the following conditions:

  • Send a written request by email or WhatsApp to our official channels, indicating the name of the reservation holder, the contracted tour, the date of service, and the reason for cancellation.
  • Attach the original proof of payment and the reservation voucher.
  • Submit supporting documentation in the event of force majeure or medical emergencies (medical certificate, government resolution, etc.).

Force Majeure Cases

In duly documented force majeure cases, such as serious medical emergencies, natural disasters, or government restrictions on tourism, Erikia Travel will evaluate each case individually and may offer, at its discretion, a travel credit valid for 12 months instead of a monetary refund, or a full refund depending on the severity of the situation.

Cancellations by Erikia Travel

In exceptional cases where Erikia Travel must cancel a tour due to force majeure (extreme weather conditions that put passenger safety at risk, closures of archaeological areas by the Ministry of Culture, or other situations beyond our control), we will offer the client the following options:

  • Free rescheduling of the tour for a new date convenient for both parties.
  • Travel credit for the total amount paid, valid for 12 months.
  • Full 100% refund of the amount paid, processed within a maximum of 15 business days.

Refund Process and Timeline

Once the refund request is approved, the amount will be processed within 10 to 15 business days, depending on the payment method originally used. Refunds will be made through the same payment method used in the original purchase. In the case of international transfers, bank transfer charges are the responsibility of the client.

Reservation Modifications

Requests to change the date or type of tour (without cancellation) are accepted with a minimum of 72 hours advance notice, subject to availability and the applicable price difference policy. The first reservation modification is free; subsequent ones may have an administrative fee of S/ 30.00 or its equivalent in dollars.

Contact for Requests

To initiate any cancellation, refund, or reservation modification process, contact us through:

  • Email: reservations@erikiatravel.com
  • WhatsApp: +51 984 XXX XXX
  • Business hours: Monday to Sunday, 8:00 AM – 8:00 PM (Peru Time)

Last updated: July 2026 | Erikia Travel — Cusco, Peru