Privacy Policy

Privacy Policy and Personal Data Protection

At Erikia Travel S.A.C. (hereinafter, “the Company”, “we”, or “Erikia Travel”), with legal address in the city of Cusco, Peru, we are firmly committed to the protection, privacy, and security of the personal data of all our clients, users, and visitors to our digital platform. This Privacy Policy aims to inform you clearly, transparently, and comprehensibly about how we collect, use, store, share, and protect your personal information, in full compliance with Law No. 29733 – Personal Data Protection Law of Peru and its Regulations (D.S. No. 003-2013-JUS), as well as international best practices in digital privacy.

By using our website (erikia.pe or any associated domain), making a reservation, completing a contact form, or interacting with us through any digital channel, you expressly accept the terms and conditions described in this policy.

1. Information We Collect

We collect only the information strictly necessary to provide you with our services in the most efficient and personalized way possible. The types of information we may collect include:

  • Personal identification data: Full name, passport number or identity document, nationality, date of birth.
  • Contact data: Email address, phone number or WhatsApp, postal address (where applicable).
  • Booking data: Type of contracted tour, dates, number of participants, special or accessibility needs, accommodation preferences.
  • Payment data: Payment method used, last 4 digits of card (where applicable). We never store full credit card details on our servers.
  • Navigation data: IP address, browser type, pages visited, time on site, cookie data (according to our cookie preferences).
  • Preferences and communications data: Query history, destination preferences, preferred language.

2. Purposes of Data Processing

We use your personal information exclusively for the following purposes:

  • Processing and confirming your tour and tourism service bookings.
  • Communicating with you before, during, and after the provision of service (confirmations, reminders, satisfaction surveys).
  • Processing payments, issuing invoices and payment receipts.
  • Ensuring your safety during tours (e.g., sharing contact data with guides in case of emergency).
  • Continuously improving our web platform and the quality of our services through anonymous statistical analysis.
  • Complying with legal and regulatory obligations applicable in Peru.
  • Sending you commercial communications and special offers, only if you have given your express consent (you can unsubscribe at any time).

3. Storage and Data Security

We implement appropriate technical, organizational, and security measures to protect your personal data against unauthorized access, loss, destruction, disclosure, or improper alteration. These mechanisms include the use of HTTPS connections with SSL/TLS encryption for all data transmission, restricted access to data by authorized personnel only, periodic review of our security systems, and data storage on servers with certified security protocols.

Your personal data will be retained for as long as necessary to fulfill the purposes described and, in any case, for as long as required by applicable legislation.

4. Sharing Data with Third Parties

Erikia Travel does NOT sell, rent, or transfer your personal data to third parties for commercial purposes. However, for the proper provision of our services, we may share limited and strictly necessary information with trusted providers such as: certified transporters and guides (exclusively to manage the booked service), hotels and accommodation establishments (for overnight reservations included in the package), payment gateways (which have their own privacy policies and PCI-DSS certifications), and legal and regulatory authorities when required by Peruvian law.

5. Your Rights as a Data Owner

In accordance with Law No. 29733, you have the following rights regarding your personal data:

  • Right of Access: To know what data of yours we have stored.
  • Right of Rectification: To request the correction of inaccurate or outdated data.
  • Right of Cancellation: To request the deletion of your data when it is no longer necessary for the purpose for which it was collected.
  • Right of Opposition: To object to the processing of your data for specific purposes.

To exercise any of these rights, you can write to us at our contact email or visit us at our offices in Cusco, presenting a written request with your identification.

6. Cookies and Tracking Technologies

Our website uses first-party and third-party cookies to improve your browsing experience, analyze site traffic, and offer you relevant content. You can configure your browser to reject all or some cookies, although this may affect some site functionalities. By continuing to browse our site without changing cookie settings, you accept their use in accordance with this policy.

7. Modifications to This Policy

Erikia Travel reserves the right to modify this Privacy Policy at any time, especially when required by legal changes or improvements in our services. We will publish any changes on this same page with the corresponding update date. We recommend that you review this page periodically to stay informed.

8. Contact

If you have questions, concerns, or requests related to the processing of your personal data, please do not hesitate to contact us:

  • Email: privacy@erikiatravel.com
  • Phone / WhatsApp: +51 984 XXX XXX
  • Address: Cusco, Peru

Last updated: July 2026