Consumer Protection · INDECOPI

Complaints Book

In accordance with Law N° 29571, Consumer Protection and Defense Code, we put at your disposal the virtual Complaints Book.

Response in 30 daysMaximum legal term according to INDECOPI
Protected dataConfidential and secure record
Email confirmationYou will receive your case number
The supplier must respond within a period of no more than thirty (30) calendar days, which may be extended for up to thirty (30) more days, with prior notice to the consumer. — Law N° 29571
1 Consumer Data
2 Contracted Good or Service
3 Type and Detail of the Complaint

Complaint: Dissatisfaction with a good/service.  |  Grievance: Discomfort due to attention or treatment received.

Complaint Registered

We have received your complaint. Our team will review it and contact you within the legal period of 30 calendar days.

A confirmation copy will be sent to the provided email.